Refund Policy

  • Our Focus is complete customer satisfaction. So it is always suggested to read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
  • We provides prepaid services and we do not entertain any Refund/Cancellation of any amount that may have been paid by the Subscriber(s) for an Annual/Semi Annual/Quarterly/Monthly package. It means No Payment Cancellation/Refund is permitted.
  • Any disputes in regards to payments/ refund/ cancellation of transaction(s) due to technical reasons are subject to arbitration / resolution on a case to case basis.
  • Only in case of non-feasibility of a New Connection, refund is made by us. The time for the refund for such cases is approximately 4 to 6 week from the date of refund confirmation by our team.
  • Refundable security deposit against any physical assets will be entertained only on returning the particular physical asset in working condition.
  • In case of Billing disputes, subscriber(s) are required to email us with the specific concern on webcitybroadband@gmail.com
  • The concern will be addressed in approximately 4 to 6 weeks, in case, any dispute is identified, it will be compensated by way of a discount / credit note adjusted in the account of the subscriber(s).
testimonial

What our clients say

Finding a reliable internet provider was a challenge until I switched to Webcity Broadband. The connection is rock-solid, the plans are budget-friendly, and the customer support team is incredibly responsive!
Rahul Sharma
Mumbai
I’ve tried multiple internet providers, but Webcity Broadband has been the best by far! The superfast speed allows me to stream videos without buffering, and their customer support is top-notch!
Priya Verma
Delhi
A strong internet connection is essential for remote work, and Webcity Broadband has exceeded my expectations. I can now attend video calls and online meetings seamlessly without any interruptions!
Amit Kapoor
Bangalore

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